Access to an Appointment with a Doctor – have your say!

Posted on December 14, 2017

The aim of this survey is to understand people’s views and experiences of accessing an appointment with their GP in Cornwall. We hope to understand more about their expectations and preferences, in order to help inform and shape future plans. Healthwatch Cornwall are liaising with NHS Kernow Clinical Commissioning Group on their plans to deliver improved access to GP services. The survey deadline is Friday 19 January 2018.

Currently, General Practice represents one of the most common areas of health and social care people have been telling us about, and a significant proportion of the feedback relates to increasing difficulty experienced in getting an appointment with a GP. This experience varies across GP practices in Cornwall.

The National GP Patient Survey data from July 2017, shows general practice services in Cornwall and the Isles of Scilly are consistently regarded by patients as better than the England average. However, there is a shortage of general practice doctors nationally and locally – demand is increasing whilst the number of doctors is not. This means services may need to be provided in other ways to ensure they meet the public’s needs and offer the best possible patient experience, within the allocated budget and resources.

The survey is open to anyone in Cornwall, regardless of whether they are currently registered with a GP.